{"id":575,"date":"2025-07-09T12:10:54","date_gmt":"2025-07-09T16:10:54","guid":{"rendered":"https:\/\/cpaquebec.wp.vortexdev.com\/?page_id=575"},"modified":"2025-12-08T09:43:00","modified_gmt":"2025-12-08T14:43:00","slug":"devoirs-envers-le-client","status":"publish","type":"page","link":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/","title":{"rendered":"Devoirs envers le client"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"color-boxes-grid aligndefault\"\n>\n   <div class=\"color-boxes-grid__grid cols-2\">\n     \n\n<div class=\"color-box-item has-background has-marble-background-color \">\n\n    <h5 class=\"color-box-item__title\">Dispositions g\u00e9n\u00e9rales<\/h5>\n   \n\n    \n      <div class=\"color-box-item__links color-box-item__links--orientation-vertical\">\n                <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/dispositions-generales\/etablir-une-confiance-mutuelle\/' class=\"text-link\">\u00c9tablir et maintenir une confiance mutuelle (art. 43, 45 et 51)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/dispositions-generales\/votre-devoir-de-bientraitance-envers-vos-clients-en-situation-de-vulnerabilite\/' class=\"text-link\">Votre devoir de bientraitance envers vos clients en situation de vuln\u00e9rabilit\u00e9 (art. 46 \u00e0 48)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/dispositions-generales\/diligence-et-disponibilite\/' class=\"text-link\">Diligence et disponibilit\u00e9 (art. 44)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/dispositions-generales\/signalement-a-linterne\/' class=\"text-link\">Signalement \u00e0 l\u2019interne (art. 50)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/dispositions-generales\/distinguer-les-affaires-personnelles-du-client-de-ce-qui-releve-de-votre-expertise\/' class=\"text-link\">Distinguer les affaires personnelles du client de ce qui rel\u00e8ve de votre expertise (art. 49)<\/a>          <\/span>\n              <\/div>\n    <\/div>\n\n\n\n<div class=\"color-box-item has-background has-white-background-color \">\n\n    <h5 class=\"color-box-item__title\">Limitation de responsabilit\u00e9<\/h5>\n   \n\n    \n      <div class=\"color-box-item__links color-box-item__links--orientation-horizontal\">\n                <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/limitation-de-responsabilite\/limiter-sa-responsabilite-professionnelle-est-interdit\/' class=\"text-link\">Limiter sa responsabilit\u00e9 professionnelle est interdit (art. 52)<\/a>          <\/span>\n              <\/div>\n    <\/div>\n\n\n\n<div class=\"color-box-item has-background has-white-background-color \">\n\n    <h5 class=\"color-box-item__title\">Contrats de services professionnels<\/h5>\n   \n\n    \n      <div class=\"color-box-item__links color-box-item__links--orientation-horizontal\">\n                <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/contrats-de-services-professionnels\/' class=\"text-link\">Conclure un contrat de services professionnels (art. 53 et 54)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/contrats-de-services-professionnels\/vos-obligations-en-cours-dexecution-du-contrat\/' class=\"text-link\">Vos obligations en cours d\u2019ex\u00e9cution du contrat (art. 55)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/contrats-de-services-professionnels\/mettre-fin-a-votre-contrat-de-services-professionnels\/' class=\"text-link\">Mettre fin \u00e0 votre contrat de services professionnels (art. 56)<\/a>          <\/span>\n              <\/div>\n    <\/div>\n\n\n\n<div class=\"color-box-item has-background has-marble-background-color \">\n\n    <h5 class=\"color-box-item__title\">Acc\u00e8s et rectification du dossier<\/h5>\n   \n\n    \n      <div class=\"color-box-item__links color-box-item__links--orientation-horizontal\">\n                <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/acces-et-rectification-du-dossier\/le-droit-de-votre-client-a-lacces-au-dossier-et-a-la-rectification\/' class=\"text-link\">Le droit de votre client \u00e0 l\u2019acc\u00e8s au dossier et \u00e0 la rectification (art. 57 \u00e0 60)<\/a>          <\/span>\n              <\/div>\n    <\/div>\n\n\n\n<div class=\"color-box-item has-background has-marble-background-color \">\n\n    <h5 class=\"color-box-item__title\">Honoraires professionnels<\/h5>\n   \n\n    \n      <div class=\"color-box-item__links color-box-item__links--orientation-horizontal\">\n                <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/honoraires-professionnels\/les-honoraires-professionnels\/' class=\"text-link\">Les honoraires professionnels (art. 61 \u00e0 68)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/honoraires-professionnels\/les-honoraires-conditionnels\/' class=\"text-link\">Les honoraires conditionnels (art. 69 \u00e0 71)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/honoraires-professionnels\/les-honoraires-ne-pouvant-etre-reclames\/' class=\"text-link\">Les honoraires ne pouvant \u00eatre r\u00e9clam\u00e9s (art. 72)<\/a>          <\/span>\n                    <span class=\"color-box-item__links__item\">\n            <a href='https:\/\/cpaquebec.wp.vortexdev.com\/fr\/membres-cpa\/deontologie\/guide-deontologique\/devoirs-envers-le-client\/honoraires-professionnels\/honoraires-professionnels-en-resume-ayez-les-bons-reflexes\/' class=\"text-link\">En r\u00e9sum\u00e9\u202f: ayez les bons r\u00e9flexes ! (r\u00e9sum\u00e9 art. 61 \u00e0 72)<\/a>          <\/span>\n              <\/div>\n    <\/div>\n\n   <\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":163,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-575","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-08-05 21:03:37","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/pages\/575","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/comments?post=575"}],"version-history":[{"count":8,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/pages\/575\/revisions"}],"predecessor-version":[{"id":8104,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/pages\/575\/revisions\/8104"}],"up":[{"embeddable":true,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/pages\/163"}],"wp:attachment":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/fr\/wp-json\/wp\/v2\/media?parent=575"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}