{"id":1619,"date":"2025-07-02T15:18:01","date_gmt":"2025-07-02T19:18:01","guid":{"rendered":"https:\/\/cpaquebec.wp.vortexdev.com\/plaintes-et-recours\/"},"modified":"2025-07-31T14:06:20","modified_gmt":"2025-07-31T18:06:20","slug":"complaints-and-recourses","status":"publish","type":"page","link":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/general-public\/complaints-and-recourses\/","title":{"rendered":"Complaints and recourses"},"content":{"rendered":"\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png\" alt=\"\" class=\"wp-image-1628 size-full\" style=\"object-position:50% 50%\" title=\"\" srcset=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png 1024w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-300x300.png 300w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-150x150.png 150w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"is-style-large-intro\">Reporting the conduct of a CPA<\/p>\n\n\n\n<p>Do you believe that a CPA has breached his or her ethical obligations? Did the CPA violate legislation or professional regulations?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-layout-flex wp-container-core-buttons-is-layout-fe9cc265 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">Find out how to report a CPA<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">Consult the hearings schedule<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">Find a disciplinary decision<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-right is-style-large-intro\">Dispute over a statement of fees<\/p>\n\n\n\n<p class=\"has-text-align-right\">Do you have a dispute with a CPA about an invoice?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-d445cf74 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">Learn how to apply for conciliation<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png\" alt=\"\" class=\"wp-image-1628 size-full\" style=\"object-position:50% 50%\" title=\"\" srcset=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png 1024w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-300x300.png 300w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-150x150.png 150w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png\" alt=\"\" class=\"wp-image-1628 size-full\" style=\"object-position:50% 50%\" title=\"\" srcset=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png 1024w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-300x300.png 300w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-150x150.png 150w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"is-style-large-intro\">Improper use of funds<\/p>\n\n\n\n<p>Were sums of money or property entrusted to a CPA used for purposes other than those for which they were entrusted?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">Learn about the Indemnity Fund<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<p class=\"is-style-large-intro\">Reporting illegal practice<\/p>\n\n\n\n<p class=\"has-text-align-right\">Is someone who is not a member of the Order using the CPA designation or practising acts reserved to CPAs?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-vertical is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-1f96f7c3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">Find out how to report a situation<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link has-text-align-right wp-element-button\">Find a judgment<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png\" alt=\"\" class=\"wp-image-1628 size-full\" style=\"object-position:50% 50%\" title=\"\" srcset=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png 1024w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-300x300.png 300w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-150x150.png 150w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png\" alt=\"\" class=\"wp-image-1628 size-full\" style=\"object-position:50% 50%\" title=\"\" srcset=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png 1024w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-300x300.png 300w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-150x150.png 150w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"is-style-large-intro\">Request for an inquiry<\/p>\n\n\n\n<p>To report any of these situations, complete the online form.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">Submit a request for an inquiry<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/cheminement_demande_enquete_plainte_en.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">View images of the inquiry request process<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:auto 40%\"><div class=\"wp-block-media-text__content\">\n<p class=\"is-style-large-intro\">Reporting a member of the Order&#8217;s Board<\/p>\n\n\n\n<p class=\"has-text-align-right\">Do you have reasonable grounds to believe that a member of the Order\u2019s Board of directors has violated the standards of ethics and professional conduct applicable to directors?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-c133f063 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link has-text-align-right wp-element-button\">Learn how to inform the committee of inquiry in ethics and professional conduct<\/a><\/div>\n<\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png\" alt=\"\" class=\"wp-image-1628 size-full\" style=\"object-position:50% 50%\" title=\"\" srcset=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png 1024w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-300x300.png 300w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-150x150.png 150w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-media-text is-stacked-on-mobile is-image-fill-element\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png\" alt=\"\" class=\"wp-image-1628 size-full\" style=\"object-position:50% 50%\" title=\"\" srcset=\"https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp.png 1024w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-300x300.png 300w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-150x150.png 150w, https:\/\/cpaquebec.wp.vortexdev.com\/wp-content\/uploads\/2025\/07\/achanger_temp-768x768.png 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"is-style-large-intro\">Professional Liability Insurance Claims<\/p>\n\n\n\n<p>Do you believe that a CPA has committed a fault, an error or an omission in your file and has this situation caused you monetary damages? You would like to submit a claim to the Fonds d\u2019assurance de la responsabilit\u00e9 professionnelle des CPA du Qu\u00e9bec?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-fc4fd283 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-text-link\"><a class=\"wp-block-button__link wp-element-button\">See how to submit a claim<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Reporting the conduct of a CPA Do you believe that a CPA has breached his or her ethical obligations? Did&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":2704,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1619","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","pp_force_visibility":null,"pp_subpost_visibility":null,"pp_inherited_force_visibility":null,"pp_inherited_subpost_visibility":null,"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-08-05 21:47:30","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/1619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/comments?post=1619"}],"version-history":[{"count":5,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/1619\/revisions"}],"predecessor-version":[{"id":1771,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/1619\/revisions\/1771"}],"up":[{"embeddable":true,"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/2704"}],"wp:attachment":[{"href":"https:\/\/cpaquebec.wp.vortexdev.com\/en\/wp-json\/wp\/v2\/media?parent=1619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}